Privacy Policy
Birla Dharamshala Ayodhya ("Dharamshala", "we", "our", or "us") is a privacy-conscious company that cares about the confidential information of its guests, visitors, and website users. This Privacy Policy aims to inform you about the collection, use, storage, and protection of your data when you visit our site, get in touch with us, book a stay, or finally have a night in our Dharamshala. Your acceptance of our services also indicates your agreement with the terms specified in this document.
Information We Collect
We need to collect some information to provide you with accommodation services and to perform our duties under the law.
(a)Personal & Contact Information
Name in full
Mobile number
Email
Home or postal address
(b)Booking & Stay Information
Arrival and departure times
Number of people
Room specifications
Special wishes (if you choose to tell us)
(c)Government Identification (As Required by Law)
Aadhaar Card
Passport
Driving Licence
Such documents are collected solely for verification and in accordance with Indian laws.
Payment & Transaction Information
Details of the transaction
Invoice information and payment status
We neither keep nor have access to any debit/credit card information. All payments are made through secure, authorized payment gateways.
Communication Records
Emails and messages sent to us
Phone or WhatsApp inquiries
CCTV Surveillance
CCTV cameras can be installed in communal areas to monitor the safety and security of guests, staff, and property.
How We Use Your Information
We only use your personal information for legitimate purposes, including:
Handling room bookings and reservations
Offering accommodation and associated services
Dispatching booking confirmations and essential updates
Answering queries and delivering customer support
Processing payments and issuing invoices
Meeting legal, regulatory, and audit requirements
Guaranteeing safety, security, and operational efficiency
Upon your agreement, we may also inform you about important announcements or share service-related information with you. We never send promotional material without your consent.
Sharing of Information
We will not sell, rent, or trade your personal information. Your data can only be shared in the following cases:
Alongside authorised service providers who are helping in booking management or payment processing
When it is a legal requirement, a court order, or a government authority
In order to ensure the safety of guests, staff, or the Dharamshala property
Where applicable, all third parties must respect and uphold confidentiality and data protection standards.
Data Retention
Booking and financial documents are retained for the legally required period.
Personal data is retained only for the time necessary for operational or legal purposes.
CCTV footage is kept for a short period unless it is needed for an investigation
Data Security
We take reasonable administrative and technical safeguards to protect your information, such as controlled access and secure systems. Even with suitable steps, it is still impossible to guarantee that any digital system is entirely safe.
Your Rights
If allowed by the law, you can require:
Entry to your personal data
Amending inaccurate data
Removal of data where the law permits
Reversing of consent where it applies
One can make a request by contacting the following contacts.
Children’s Privacy
Our services are designed for adults 18 years or older. We do not deliberately collect personal data from children, and we have a rule: we will collect it only if parents or guardians consent.
Policy Updates
This Privacy Policy might be altered occasionally. Any modification will be indicated by the change of the Effective Date on this website.
Contact Information
For queries or requests related to privacy:
Birla Dharamshala Ayodhya
📍 Railway Road, New Colony, Ayodhya, Uttar Pradesh 224123
📞 +91 9610508163